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Not
Just TECHnical
Support - it's FANATICnical
Support
(tm)
Support
is our #1 priority - and it's free!
We are so fiercely passionate
and obsessed with making sure that you are not only
absolutely thrilled to use our products but also that
you have no trouble getting the script(s) installed
and usable on your site, that we simply decided not
to provide you any Technical Support -
instead what we offer you is FANATICnical
Support (tm). We're
that crazy about providing you with the right support
and service.
We spend 80% of our time on providing
clients like you with technical support and customer
service, 15% of our time on software development, and
5% on marketing. So, you know which is our #1 priority
- it's Customer Service, of course!
When you buy WebmasterInABox, you
get absolutely free technical support in 2 ways:
- Free
email
support (http://webmasterinabox.net/emailus.php?to=Ravi)
- Free
phone support
Call: 1-347-992-4212 (New York, E.S.T)
As you probably realize, since we
are operating on extremely slim margins, so we hope
that you don't pick up the phone right away to call
us the moment you have a question.
Each script comes with detailed step-by-step
installation instructions. Please try out everything
in the README file first.
Please help us serve you better by
shooting us a quick email
with details about your problem, and we will revert
back to you within no time.
However, if you do need to speak to
us, if you have any questions or concerns regarding
the product, regarding customer service or technical
support, or if the issue is too complicated to solve
by email, then please do not hesitate to dial the above
number, and ask for me - Ravi - by name :-)
There is no charge for technical support,
as long as you are a registered user of WebmasterInABox.
Feel free to email
us or call us - if you have even the slightest concern
about buying a Do-It-Yourself suite of scripts like
the WebmasterInABox.
DISCLAIMER:
You get free, unlimited support for
life - but please remember that you get this technical
support only for the very first installation of
the script(s) you have purchased, on your web site.
People edit files, delete
files by mistake, edit script settings unintionally,
and even change web servers many times during
the life of their e-Business. It is practically impossible
for us to provide you with technical support every time
you switch servers or web hosts.
We can no longer support the scripts
for free, should any of the above occur.
Should any of the above occur, and
a script which was working fine, suddenly stops working,
you have the following options:
- Re-install the script from scratch,
using the README file
- Browse through our online forums
for the most commonly made errors
- Or, we can install the script(s)
for you for a very small fee of only $9.99 per script.
- Ravi Jayagopal
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